As local context and in contrast to my recent posts on the media response to the Christchurch earthquake, you must read this arresting report from Christchurch resident Peter Hyde. It is long, but the following facts are crucial:

There are THREE cities in Christchurch right now, not one.
RESCUE CITY is inside the four main avenues, and it is cordoned off. That means almost all our knowledge of it comes from media, and man is it a honey-pot for them!
It’s given us understandably-incessant tales and images of injury, tragedy, loss, broken iconic buildings, heroism, sacrifice, leadership and gratifying international response. It’s extremely television-friendly.
My quake experience started there, but actually almost nobody lives in Rescue City. The resources and attention which are seemingly being poured into it right now are NOT addressing the most urgent post-quake needs of the population of Christchurch.
SHOWER CITY is any part of Christchurch where you can take a hot shower, because you have electricity and running water and mostly-working sewer lines. By latest estimates, that’s about 65% of the city — much of it out west.
In that part of Christchurch, weary and stressed people are getting on with life — though some may be wondering if they still have a job. And a few of them with energy and time to spare are wondering if they can do more to help the rest of the city.
The media naturally lives in Shower City, and they talk almost exclusively to the business leaders and the Rescue City leadership who also inhabit it.
REFUGEE CITY is the rest of Christchurch — mainly the eastern suburbs, though there are pockets elsewhere. It includes perhaps 50,000 to 100,000 people, though a more-mobile chunk of them may have self-evacuated by now.
Only half of those who remain in Refugee City have power, and almost NONE have running water. Many have been living on their own resources, and their neighbours’, for over a week now.
That means that batteries have run down, gas (if they had any to start with) has run out, other supplies are low or gone. Roads are often very bad – and a lot of those from the poorer suburbs have no transport anyway.
Their houses may or may not be intact. Their streets may be clear, broken, or full of silt. Or sewage. There are no showers. Or ways to wash clothes. Or to wash dishes. Or to heat the “must boil” water that is available — assuming they can make it to the nearest water truck, day after day. No refrigeration. No working toilets, and precious few portaloos. No face masks to defend against the blown silt.
They have no internet either, and usually no phones. And their radio batteries are dead or dying. The papers — if you can get one — are rapidly dated, and usually far too general in their coverage. It really doesn’t help someone without a car in Aranui to know that Fisher and Paykel are providing free laundries in Kaiapoi!
All the above means the locals have few resources, little information, and no “voice” either. It’s remarkably hard to call talkback radio – or your local politician — or emergency services — when your landline is out and your cellphone battery is dead. Or when it maybe has JUST enough charge to stay on hold for 5 minutes – but not 20! – when calling the sole government helpline.
The media flies over, drives past and dips into Refugee City, usually at the main welfare or water points. But they don’t cover it that much. From my observations, the officials – those who are making decisions about the relief effort – seem to do likewise.
[…]
IN THESE POWERLESS SUBURBS, THE OFFICIAL RESPONSE IS FAR FROM ENOUGH. Especially in terms of the fundamentals.

It continues at considerable length, and I urge you to read it all, particularly the bit which tells you what you can do to make a difference.

Edit: There is another similarly grim comment from Puddleglum at The Standard:

I’ve spent the last few days shovelling silt in the east of Christchurch. My nephew who had helped dig a friend out of his house in Bexley on Saturday has been over more of the eastern suburbs. Basically, it gets exponentially worse the further east from the central city you go.
These people are already angry, stressed, dismissive of the reactions of most authorities and doggedly trying to do it themselves – yet, as the poster notes, they had the fewest resources to begin with. It’s heartbreaking. Bitter jokes punctuate emotionally strained comments about ‘you just have to go on’, ‘what else can you do?’, ‘THEY won’t help’. They did really appreciate the volunteer ‘diggers’, though.

Read the whole thing.

I’m on deadline and short on time, but my initial response is as follows.

The response is not blind to class or social station. Of course it’s not; as early as last Wednesday I was seeing tweets from people in what is now Shower City saying “we’re doing it hard, but those poor areas down the line haven’t got anything”. This is a feature of disaster responses everywhere. Of course, those suburbs hardest-hit are those suburbs hardest-hit. But what’s really problematic is intersectionality: live in a hard-hit suburb and you’re poor? Tough for you.

I suspect the problem is not so much exploitation as it is ignorance, both wilful and otherwise; by both officials and others. Referring back to the discussions of exploitation on my previous posts, it might be that the residents of Refugee City would welcome a horde of snooping cameras, as long as they could be assured that the footage they captured would stimulate a greater and better-targeted response.

The media has a responsibility to tell this story, as much as it does to relay the uplifting narratives of solidarity and community resilience from Rescue and Shower Cities. A week on from the event, it should not fall to an insomniac resident of Refugee City who is fortunate enough to have the electricity, technical means, personal wherewithal and social networks to tell this story as if it is some sort of revelation. That is the job of the professionals. We should already know all of this.

In their meagre defence, I have heard some media outlets asking questions such as these. A reporter (from TV3) asked Bob Parker yesterday, after the fanfare resulting from the discovery of the time capsule, whether it was good enough that Aranui still didn’t have toilets. (His reply was not good enough — that the response had been very good overall — and the journalist did not push him.) They toured Aranui yesterday, talking with the residents and broadcasting their concerns — lack of facilities, lack of attention, breakdown of the rule of law. Breakdown of the rule of law. People fleeing their homes because, at twilight, groups of people roam around casing houses for burglary.

The media must report this, and in some cases it has: but ultimately it is for the government to undertake a response which mitigates against this inequitably-distributed misery. And a government who is reportedly considering policy changes which will weigh heavily upon lower-income New Zealanders would be well-advised to look after those citizens’ response.

As they say: the whole world’s watching.

L

(Thanks to Emma Hart for bringing this to my attention.)